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Patent
Publication NumberUS 20200196135Filing StatusPatent ApplicationAvailabilityUnknownFiling Date2018-12-18Publication Date2020-06-18
Systems, methods, software and apparatus to enhance connectivity to nodes in a single-mode network environment. An ordered list of IP address is generated based on configuration order rules, and each IP address is probed to determine reachability.
Patent
Publication NumberUS 10686665Filing StatusIssued PatentAvailabilityUnknownFiling Date2017-08-11Publication Date2020-06-16
Implementations generally relate methods, systems, and computer readable media for discovery of an open network adapter. In some implementations, a method includes receiving, by a software-defined network (SDN) controller, a notification of an open networking adapter (ONA) establishing a connection with a switch, the ONA having an address associated therewith. The method further includes identifying the switch based on a lookup of the address of the ONA in forwarding tables of a neighboring s…
Patent
Publication NumberUS 20200186958Filing StatusPatent ApplicationAvailabilityUnknownFiling Date2018-12-11Publication Date2020-06-11
Methods, systems and computer readable media for delivery of event updates are described. Registration information of an event participant for an event is received, the registration information including participant identity information, the event being associated with a physical event location. Subsequently, during the event, a participant device location from a participant device of the event participant is received and compared with the physical event location. Based on the comparison of t…
Patent
Publication NumberUS 10680931Filing StatusIssued PatentAvailabilityUnknownFiling Date2017-07-10Publication Date2020-06-09
In a Shortest Path Bridge (SPB) network comprising a plurality of backbone edge bridges (BEBs), a gateway controller of the SPB network, establishes a link using Multicast Source Discovery Protocol (MSDP) with an external network domain; discovers via the link a source of a multicast stream originating outside of the SPB network; and determines a subset of the plurality of BEBs that are able to receive the multicast stream from the source. Once that occurs, the gateway controller selects a on…
Patent
Publication NumberUS 10681121Filing StatusIssued PatentAvailabilityUnknownFiling Date2010-10-20Publication Date2020-06-09
A method is employed in association with a communication session over a peer-to-peer network between a first node associated with a first session participant and a second node associated with a second session participant. In the method, identification information identifying the second session participant is received. Profile information descriptive of the second session participant is gathered using the identification information. The communication session is conducted using the profile info…
Patent
Publication NumberUS 10681300Filing StatusIssued PatentAvailabilityUnknownFiling Date2019-02-14Publication Date2020-06-09
A video stream of image or a first video stream generated by a first application is captured by a second application. The first and the second application run on the same device. The first video stream or a video stream generated from the image of the first application is sent from a first communication device by the second application to a second communication device. A second video stream that is generated by the second application is sent to the second communication device too. The first v…
Patent
Publication NumberUS 10681214Filing StatusIssued PatentAvailabilityUnknownFiling Date2018-12-27Publication Date2020-06-09
Contact centers often seek to provide the most effective agents for a particular communication. A communication may comprise a customer node and an agent node. In addition to selecting the particular agent node based on a skill of the agent or other static information, dynamic information may be received and processed to make a routing decision. For example, one agent may be presently located in a noisy area and a communication may be impeded by routing a call to a node associated with an age…
Patent
Publication NumberUS 10681213Filing StatusIssued PatentAvailabilityUnknownFiling Date2018-12-21Publication Date2020-06-09
Managing redundant multi-channel interactions in a contact center includes determining that the contact center has received a first contact and a second contact via respective channels, the second contact being received while the first contact is on-going. Managing also includes identifying that the first contact and the second contact are redundant or relate to an unknown topic and inquiring of the customer as to whether to proceed with either one or both of the first contact or the second c…
Patent
Publication NumberUS 10680885Filing StatusIssued PatentAvailabilityUnknownFiling Date2017-10-18Publication Date2020-06-09
Methods, systems and computer readable media for mDNS support in unified access networks are described.
Patent
Publication NumberUS 20200177709Filing StatusPatent ApplicationAvailabilityUnknownFiling Date2019-01-16Publication Date2020-06-04
To allow the multiple communication endpoints that support different protocols to communicate, a protocol specific message (e.g., a SIP INVITE message) is converted to a protocol neutral message and sent to a protocol neutral bus. The bus delivers this message to a session processing engine, which then applies one or more rules to the protocol neutral request for the first communication session message. The rules are used to apply communication application logic to the first communication ses…
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